Enterprise IT Services

Heterogeneous computing environments with maintained technical services to ensure 24/7/365 continuity and coverage. Technical Subject Matter Experts (SMEs) address the full spectrum of system administration to include hardware diagnostics, patching, computer systems property tracking, privileges and access, anti-virus and security updates, system BIOS updates, mobile platforms, stationary end-user systems, and deployment of new computer systems compliant with customer standards.  

Video Teleconferencing (VTC) services manage and optimize customers' video conferencing and collaboration systems with expertise in a variety of conferencing technologies, collaboration platforms, and network configurations.  Full-service VTC implementation includes mounting electrical, convenience, circuiting, and communications and control elements. We incorporate equipment layout and infrastructure requirements to ensure our customers' operational VTC needs are met.  

Configuration Management services guides organizations to effectively manage the configuration of IT systems and software to implement technology refreshes and incorporate new functionality and performance enhancements. Configuration Managers ensure our customers' IT environment remains stable, secure, and compliant. We provide version control, automation, and IT infrastructure management working to stay updated with emerging configuration technologies.   

Network Engineering & Operations engineers design, implement, and manage customer network infrastructures with robust and secure networks to meet our customer’s most complex needs. Support includes Information Assurance, vulnerability and risk analyses, and problem resolution. We employ experts in the latest networking technologies, protocols, and hardware from industry gold standard vendors like Cisco, and Juniper. 

We provide comprehensive and efficient management of data center infrastructures to include optimization and consolidation of data center operations and facilities.  Cost-conscious approach ensures efficient and affordable solutions that keep our customers up-to-date with industry trends and emerging technologies.

Telecommunication Services manage and optimize our customers' telecommunication infrastructures and services. We work closely with our customers' IT management teams to ensure communication systems are reliable, efficient, and aligned with their unique specification requirements. We employ experts in the latest in telecommunication technologies, protocols, and equipment from industry leading vendors like Cisco and Juniper.     

Service Desk/Help Desk/Desktop Support staff provides our customers timely and efficient technical assistance 24/7/365.  We utilize Information Technology Infrastructure Library (ITIL)/Information Technology Service Management (ITSM) best practices to define, continuously evaluate, develop, and refine our service delivery structure. Our rigorous process is an interconnected framework that highlights patterns of system and application reliability trends in our customers' working environment to allow for continuous process improvement.  

Cloud technologies are promoted to enhance customer operations, allowing data to be stored and accessed conveniently and securely. Support encompasses a range of services aimed at helping clients plan, implement, and optimize their cloud strategies. We have AWS cloud architecture SMEs who develop requirements and frameworks for migrations to the cloud. Our in-depth understanding of cloud platforms, services, and architecture ensures our customers stay up to date with the latest technological advancements and trends.